Privacy policy

1. Overview

SubtitlesLab respects your privacy. This policy explains what data may be processed when you use the service.

2. Videos and temporary files

Your video is uploaded only after your action and is used for speech recognition, SRT preparation, translation when selected, and creation of subtitled MP4 files. Source and output files are stored temporarily in private object storage and deleted automatically.

Abandoned uploads are deleted within approximately two hours. Files associated with a render job are normally deleted approximately one hour after completion or failure. The service does not provide permanent file storage or a media library.

3. Speech recognition, translation, and AI voice

Extracted audio is sent to OpenAI for speech recognition. When you request another language, the reviewed text is sent for translation. If you separately request a voiced version, the reviewed translation is sent to ElevenLabs to generate an artificial voice. The original audio track is fully replaced in that version. Temporary text and voice-script files are deleted with the render job.

4. Technical data

Redis stores temporary upload sessions, queue state, progress, and technical identifiers. Closed-beta metrics are aggregated and do not include video, audio, subtitle text, access codes, or IP addresses.

5. Feedback

Feedback form content and an optional Telegram contact are delivered through the Telegram Bot API. Do not submit files, passwords, tokens, or other sensitive information.